Shipping policy
Delivery & Pickup Policy
Last Updated: September 19, 2026
Eastwood Hospitality prepares our meals fresh and delivers them locally so they arrive ready for your week. This policy explains how delivery and pickup orders are handled.
Delivery Area
Eastwood Hospitality currently offers local delivery within our designated service area in the Kitchener-Waterloo region.
Delivery availability is determined by the delivery address entered during checkout. We reserve the right to modify our delivery area as our service evolves.
Delivery Schedule
Weekly orders are delivered on Sundays unless otherwise stated.
Customers will receive relevant delivery information using the contact details provided when placing their order.
Delivery times are estimates and may vary due to order volume, traffic, weather, or other circumstances outside our reasonable control.
Delivery Instructions
Customers are responsible for providing a complete and accurate delivery address, including any apartment or unit numbers, buzzer codes, access instructions, or other information necessary to complete the delivery.
Please ensure that the delivery location is accessible during the expected delivery period.
If you have specific delivery instructions, please provide them when placing your order.
Unattended Deliveries
If no one is available to receive an order, we may leave it in a reasonably safe location at the delivery address where appropriate.
Because our meals are perishable, customers are responsible for retrieving and refrigerating their order promptly following delivery.
Eastwood Hospitality is not responsible for spoilage, theft, damage, or deterioration that occurs after an order has been successfully delivered.
Incorrect or Incomplete Addresses
Customers are responsible for ensuring that the delivery information provided at checkout is correct.
If we are unable to complete a delivery because of an incorrect address, inaccessible property, missing access information, or another issue outside our control, additional charges may apply if a second delivery attempt can be arranged.
We cannot guarantee that same-day redelivery will be available.
Pickup Orders
Where pickup is offered, customers will be provided with a designated pickup location and time.
Orders should be collected within the provided pickup window. Due to the perishable nature of our products, we cannot guarantee the quality or availability of orders that are not collected as scheduled.
Delays & Severe Weather
Occasionally, circumstances such as severe weather, unsafe road conditions, or other unexpected events may affect our delivery schedule.
If a significant delay or change to the scheduled delivery occurs, we will make reasonable efforts to notify affected customers.
The safety of our customers and delivery personnel will take priority when determining whether deliveries can be completed.
Missing or Incorrect Orders
If your order is missing, contains an incorrect item, or arrives with an apparent issue, please contact Eastwood Hospitality as soon as possible after delivery.
We will review the situation and work with you to determine an appropriate resolution.
Catering & Special Orders
Catering, private events, large orders, and other special services may have separate delivery or pickup arrangements. Any applicable fees, schedules, or requirements will be communicated when your order is confirmed.
Contact Us
If you have questions about your delivery, pickup, or service area, please contact Eastwood Hospitality using the contact information provided on our website.
Eastwood Hospitality
Kitchener-Waterloo, Ontario